Privacy Policy

01Who we are

Bravely Overcoming Life’s Difficulties® (BOLD), LLC (“BOLD,” “we,” “us,” or “our”) is a professional services company based in Frederick, Maryland. This Privacy Policy explains how we collect, use, and protect personal information when you visit boldandempowered.com, book an appointment, contact us, download a resource, or subscribe to our emails.

02Information we collect

Information you give us. When you fill out a contact or speaking inquiry form, book an appointment, subscribe to our newsletter, or apply to be a podcast guest, we may collect your name, email address, phone number, organization, and any details you choose to share with us.

Appointment information. Appointments are scheduled through Microsoft Bookings. When you book, we receive the information you enter, such as your name, contact details, the service selected, the date and time, and any notes or answers you provide.

Information collected automatically. Like most websites, our site and hosting provider may automatically collect basic technical information such as your browser type, device, pages visited, and approximate location. We may use cookies and similar technologies to keep the site working properly and to understand how visitors use it.

03How we use your information

We use your information to: respond to your inquiries; schedule, confirm, and remind you about appointments; deliver coaching, consulting, training, and speaking services; send newsletters and updates you have asked to receive; review podcast guest applications; improve our website and services; and meet our legal and business obligations.

We do not sell your personal information.

04Coaching and client confidentiality

We treat information shared in coaching sessions and client engagements as confidential and use it only to provide our services, except where disclosure is required by law or needed to protect someone’s safety. Coaching is not therapy, counseling, or medical care.

05How we share information

We share information only as needed to run our business, with trusted service providers who help us operate — for example, website hosting, Microsoft 365 and Microsoft Bookings for scheduling and email, our email newsletter provider, and our podcast host. These providers may only use your information to perform services for us.

We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a business transfer.

06Emails and newsletters

If you subscribe to our emails, you can unsubscribe at any time using the link at the bottom of any email or by contacting us. Even if you unsubscribe, we may still send messages related to an appointment or service you have requested.

07Links to other websites

Our site links to other websites and platforms, such as Amazon (for our books), Buzzsprout (for our podcast), and our social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

08How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

09Your choices

You may ask us to access, correct, or delete personal information you have provided, or to stop sending you marketing emails. To make a request, contact us using the information below. We will respond within a reasonable time and as required by applicable law.

10Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

Contact us

Questions about this policy or your information? We’re here to help.